Terms & Conditions of Use

1. Who we are and what these terms cover

These Terms govern use of www.dragqueens.co.uk and associated customer, performer and venue services. The contracting business is the business operating www.dragqueens.co.uk, (referred to as “we”, “us” and “our”).

These Terms apply alongside the specific quote, booking summary, booking agreement and any applicable cancellation policy. If a specific agreed booking term differs from these general website terms, the agreed booking document takes priority to the extent permitted by law. Additional performer subscription terms apply only where separately accepted.

2. Using the platform

The platform enables enquiries, instant or manually prepared quotes, performer shortlists, secure accounts, package comparisons, booking requests, payment of deposits, booking management, invoices, agreements and relevant communications. Availability and functionality may vary by account and booking type.

Users must provide accurate information, keep account credentials secure, and not attempt unauthorised access, impersonation, scraping, harassment, fraud or interference with platform operation. We may reasonably suspend access to protect security or investigate misuse, while respecting existing contractual and statutory rights.

3. Customer accounts and personal information

Customer accounts may be identified by a unique Customer ID. A customer may have multiple enquiries or booking references linked to one account. Access to an account does not itself confirm any booking.

We process personal data as described in our Privacy Policy. Customers should use appropriate contact details and promptly notify us of suspected account compromise.

4. Enquiries, instant quotations and package choices

Submitting an enquiry or receiving a quote does not guarantee performer availability or constitute a confirmed booking. Quotes may be generated using information supplied by the customer and live package rules; some events require manual pricing.

Customers may compare recommended packages and other eligible categories and choose a package for their quote summary. Any package, extras, event date, travel charge, taxes, deposit and balance must be clearly confirmed at checkout before the customer commits. Where a venue address is not yet known, we may request it later and confirm any resulting travel or logistical adjustment before agreement.

Smart matching and quote notifications: Our smart matching system uses the information provided in an enquiry to identify and recommend suitable entertainment packages. The recommended matches are displayed in the customer’s secure Quotes tab. We will send an email notification when the quoted packages are available to view. Customers can review and compare available options, share their quote or package selections with others involved in planning their event, and save favourites for future reference where those features are available in their account. Sharing or favouriting a quote does not reserve a performer, fix a price or confirm a booking. Package prices and performer availability may change; the prices, availability and conditions presented in the final booking summary apply when the customer proceeds with a booking.

5. Booking checkout and confirmation

Customers select a package and review its full price, deposit, optional extras, balance, event details and applicable terms during checkout. A quote, package selection, deposit request or provisional performer allocation does not alone guarantee a confirmed booking.

Booking agreement and signature: To secure a booking, the customer must complete the applicable checkout and deposit requirements and sign or otherwise expressly accept the booking agreement presented for that booking. The booking agreement records the agreed package, event date, venue, performance details, payment obligations and applicable cancellation terms. The booking is confirmed only when the required steps are complete and confirmation is issued. Where a performer has not yet been assigned, the performer-specific agreement may remain locked or pending until the performer is confirmed; the customer must then be given the opportunity to review and sign that agreement. Internal assignment alone is not the customer's signature or acceptance of new terms.

Electronic signatures and recorded electronic acceptance may be used where lawful. If a customer does not complete a required agreement, the booking may remain pending and the requested date or performer cannot be guaranteed. Where a deposit has already been taken, any cancellation or refund must be handled in accordance with the terms disclosed before payment and applicable law; the absence of a signature does not automatically mean the deposit is forfeited.

6. Deposits, balances and payments

Package prices: The live quotation and final checkout summary identify the selected package, what is included, any optional extras, total price and required deposit. Prices can change for future enquiries; once a booking is confirmed, its agreed price and payment terms govern unless the parties agree to a change. The published package catalogue does not itself guarantee availability.

Booking deposits: A deposit is payable through the payment method shown at checkout, generally using Stripe. The deposit is intended to secure the agreed booking arrangements and is normally non-refundable if the customer cancels a confirmed booking, subject to applicable law, the booking agreement and the circumstances of cancellation. This does not remove any statutory right to a refund or remedy, including where the service is not provided as agreed or a term is found unfair. The nature and amount of the deposit must be disclosed before payment.

Remaining balance: Under the current agency-managed model, remaining performance balances and agreed on-the-day extras are generally paid directly to the performer on the event day, unless the booking agreement or invoice expressly states otherwise. Paying the agency deposit does not settle the entire performance fee. Any alternative payment arrangements must be confirmed in the booking documents. Stripe Connect, instant performer payouts and subscriptions are not promised unless expressly offered and active for the transaction.

7. Changes, cancellations and refunds

Customers should send cancellation requests to cancellations@dragqueens.co.uk as soon as possible, quoting their booking reference. Changes of event date, venue, duration, package or other material details are subject to availability and any additional costs agreed in advance.

Customer cancellation of a confirmed booking: Subject to the fairness requirements of applicable consumer law, the following is the agency's stated cancellation-charge schedule, calculated against the remaining unpaid booking balance:

• 30 or more days before the event: 50% of the remaining balance.
• 8–29 days before the event: 75% of the remaining balance.
• Fewer than 7 days before the event: 100% of the remaining balance.

Exactly 7 days before the event: The original schedule does not specify this day. The applicable charge must be confirmed before these terms are published and used for new bookings; we will not silently apply a higher tier to an undefined period.

Booking deposits are normally non-refundable on customer cancellation of a confirmed booking, subject to statutory rights and fairness requirements. Any additional cancellation charge must reflect a fair and proportionate assessment of the agency's and performer's actual or reasonably anticipated losses, taking account of costs saved and any replacement booking. We will not charge or retain sums that applicable law prohibits.

For certain leisure services booked for a specific date, the usual 14-day distance-selling cancellation right may not apply. This is not a blanket waiver of consumer rights. If we or the performer cancel or cannot provide the agreed service, any proposed replacement, refund or other remedy will be dealt with under the booking agreement and applicable law. Nothing in these terms excludes statutory rights or remedies for services not provided with reasonable care and skill.

8. Performers, assignments and event delivery

We may propose suitable alternatives where a requested performer is unavailable or an unexpected issue arises. Material substitutions or changes will be communicated and handled under the applicable booking agreement and consumer law.

Customers and venues must provide a reasonably safe working environment, appropriate access and agreed equipment or facilities. Performers are expected to attend punctually, deliver the agreed service professionally and comply with applicable safety and contractual obligations.

9. Performer roster and optional paid services

Performer profiles, availability, compliance documents, communications and booking assignments may be managed through a performer dashboard. Performers must have appropriate rights to promotional materials they upload and keep relevant information accurate.

Performer plans: Our live roster options include Showtime (free), Icon (£9.99 per month, with a 10% agency commission rate) and Headliner (£24.99 per month, with a 5% agency commission rate). Subscription prices, commission arrangements, included features and eligibility are subject to the specific plan details shown at sign-up. Any applicable payment terms, renewal, cancellation or downgrade conditions must be presented to and accepted by the performer before a paid subscription begins. Availability of a particular plan or its benefits is not guaranteed indefinitely.

Performer non-circumvention and agency commission provisions, where applicable, must be reasonable, clearly communicated and included in the separate performer agreement; these website terms do not create an unspecified penalty or automatic entitlement to legal costs.

10. Software ownership, intellectual property and prohibited use

The Drag Queen Agency Platform at www.dragqueens.co.uk includes software, source code, custom features, interfaces, automated quotation and pricing systems, customer and performer dashboards, booking workflows, digital agreement processes, designs, original written content and other materials. Alex Ryan is the Founder and Developer of the platform. Copyright and other intellectual property rights in original materials belong to their respective legal owners or licensors. Nothing in these Terms transfers ownership of those rights to a user.

Users receive only a limited, non-exclusive, non-transferable permission to access and use the platform for its intended booking, account and entertainment-management services, subject to these Terms. Except with prior written permission or where applicable law permits, users must not:

• Copy, reproduce, redistribute, publish, sell, sublicense or commercially exploit protected platform software, source code, original designs, text or other proprietary materials.
• Attempt to access, obtain or disclose non-public source code, private databases, security credentials, administrative systems or confidential technical information without authorisation.
• Reverse engineer, decompile or disassemble platform software, except to the extent that applicable law expressly allows such activity despite contractual restrictions.
• Use unauthorised scraping, automated extraction or bulk collection to copy protected platform content or access restricted information.
• Use confidential information or unlawfully obtained protected materials from the platform to reproduce or commercially exploit its technology, including in a competing service.
• Remove or obscure copyright notices, trade marks or other proprietary notices, or misrepresent ownership or authorship of protected platform materials.

We may investigate suspected misuse, restrict or suspend access where lawful and proportionate, and seek appropriate legal remedies, including injunctive relief, damages or other relief where available. We reserve the right to take legal action where justified. Nothing in this section prevents lawful independent development, legitimate competition, permitted interoperability, fair dealing or other activities protected by law; general business ideas and functionality are not claimed as exclusively owned merely because they appear on the platform.

Users who upload performer photographs, showreels, venue logos, marketing artwork or other content confirm that they have the rights and permissions needed to upload it and grant the platform a non-exclusive licence to host, display and process it as necessary to provide the requested services. Ownership of user-provided materials remains with the relevant rights holders. Wider public promotional use must follow the permissions agreed with those rights holders.

11. Service availability and liability

We take reasonable care in providing the platform, but temporary maintenance, technical faults or third-party outages may occur. We will not be responsible for losses caused solely by events beyond our reasonable control to the extent lawful.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded. Nothing limits a consumer's statutory rights. Any other liability limits must be fair and proportionate in the circumstances.

12. Complaints and dispute resolution

Please contact support@dragqueens.co.uk with your booking reference, the issue and any supporting information. We aim to investigate and respond within a reasonable time.

These Terms are governed by the laws of England and Wales, subject to mandatory protections that apply to consumers living elsewhere. Consumers retain any right to bring proceedings in a court permitted by applicable law.

13. Updates and contact

We may update these website terms as the platform develops. The current version will be published here. Material changes affecting an existing confirmed booking will not be imposed retrospectively without a lawful basis or agreement.

Platform: www.dragqueens.co.uk — Drag Queen Agency Platform. Founder & Developer: Alex Ryan. Platform: UK entertainment booking and management Software-as-a-Service (SaaS). Contact: support@dragqueens.co.uk; customercare@dragqueens.co.uk; cancellations@dragqueens.co.uk; accounts@dragqueens.co.uk.

Contact channels

Website: www.dragqueens.co.uk
General support: support@dragqueens.co.uk
Customer care and privacy rights: customercare@dragqueens.co.uk
Cancellations: cancellations@dragqueens.co.uk
Account and login support: accounts@dragqueens.co.uk