Terms and Conditions of Service
Roka Entertainment & Management Ltd (Company Registration 14412022), operating as Drag Queens Agency (“The Agency,” “We,” “Us,” or “Our”), provides these Terms and Conditions (“Terms”) which govern all services, engagements, and interactions between the Agency and its clients, bookers, and customers (“The Client,” “You,” or “Your”).
1. Acceptance of Terms and Agreement to Policies
1.1 Binding Acceptance: By contacting the Agency (including but not limited to submitting a booking form, making an enquiry via email or telephone, or engaging in consultation regarding a potential service), the Client acknowledges and agrees to be immediately bound by these Terms and Conditions and, by extension, all policies published on the Drag Queens Agency website.
1.2 Mandatory Policies: The Client specifically acknowledges, understands, and agrees to be bound by the terms and conditions set forth in our:
These policies form an integral and non-negotiable part of the contractual agreement between the Client and the Agency.
2. Booking, Deposits, and Payments
2.1 Deposit Obligation: All bookings require a non-refundable deposit payment to secure the performer, date, and time. The exact deposit amount will be specified in the booking confirmation.
2.2 Finality of Deposits and Chargeback Waiver:
- The deposit is immediately utilized to secure resources and reserve the artist’s commitment for the specified date.
- Upon the expiration of the 14-day statutory cooling-off period (as detailed in our Cancellation Policy), or if the event date is less than 14 days away from the date of booking (whichever occurs sooner), the deposit becomes fully earned by the Agency and is non-recoverable.
- By making the deposit payment, the Client explicitly acknowledges and agrees to waive any right to dispute or initiate a chargeback claim (via Visa, MasterCard, or any other payment method or bank) for the deposit amount if the Client cancels the booking outside of the 14-day cooling-off period, provided the Agency has not cancelled the contracted service.
2.3 Payment Terms: Full payment of the remaining balance is due by the date specified in the booking contract. Failure to pay the balance by the due date may result in the Agency treating the booking as cancelled by the Client, and the deposit will be forfeited.
3. Cancellation Policy Application
3.1 Governing Policy: All cancellations by the Client are strictly governed by the Drag Queens Agency Cancellation Policy.
3.2 Non-Performance by Client: Where the Client cancels or attempts to cancel the booking, or fails to comply with payment terms, the deposit and any payments made outside the cooling-off period shall be forfeited. The Client is not entitled to a refund simply because the event date has not yet passed, provided the Agency has not cancelled its own commitment to supply the service.
4. Complaints, Confidentiality, and Public Feedback
4.1 Governing Policy: The submission and resolution of all disputes and grievances are strictly governed by the Drag Queens Agency Complaints Policy.
4.2 Confidentiality and Waiver of Public Review Rights:
- By submitting a formal complaint through the established channels, the Client commits to a period of confidentiality regarding the subject matter of the complaint until a final resolution is issued by the Agency.
- The Client agrees to refrain from publishing any review, feedback, rating, or public statement concerning the booking, the Agency, or the performers on any public forum, social media platform, or third-party review website (e.g., Trustpilot, Google Reviews) during the entire complaint resolution process.
- Breach: Any publication of such material during the resolution period constitutes a material breach of this Complaints Policy and the Terms and Conditions, granting the Agency the right to immediately terminate the complaint resolution process and use this Term as contractual evidence to request removal of the statement from the hosting platform.
5. Limitation of Liability
The Agency acts as a management and booking agent and shall not be liable for any indirect, special, or consequential losses, including loss of profit, revenue, or anticipated savings arising out of or in connection with the supply of services, even if the Agency has been advised of the possibility of such damages. The Agency’s maximum liability under any circumstances shall be limited to the total fees paid by the Client to the Agency for the specific booking in question.
6. Governing Law
These Terms and Conditions, and any contract entered into under them, shall be governed by and construed in accordance with the laws of England and Wales. Both the Client and the Agency irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services provided.
